Shipping
At Astrohorse, we are committed to delivering your order as quickly and efficiently as possible. To ensure a smooth shopping experience, please review our shipping policy outlined below:
Shipping Destinations
We ship to all 50 states within the United States and select international destinations. Please note that shipping times and rates may vary depending on the destination.
Shipping Methods
We offer the following shipping methods for your convenience:
Standard Shipping: Delivery within 5-7 business days
International Shipping
International shipping rates and delivery times vary based on destination. Please contact our customer service team for a shipping quote and estimated delivery time.
Please note that customers are responsible for any customs fees, taxes, or duties that may be incurred during the shipping process.
Order Processing
Orders are processed within 1-2 business days after receiving payment. Orders placed on weekends or holidays will be processed on the following business day. Once your order is shipped, you will receive a confirmation email with tracking information.
Delivery Times
Delivery times are estimates and may be subject to delays due to weather, carrier issues, or other factors beyond our control. Astrohorse is not responsible for any delays in delivery once the order has been shipped.
Shipping Address
Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for incorrect or incomplete shipping addresses. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
Lost or Stolen Packages
Astrohorse is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier to file a claim. We will assist you in providing any necessary information for your claim.
Damaged Items
If your order arrives damaged, please contact our customer service team within 7 days of receiving the package. We will work with you to resolve the issue and replace the damaged item(s) when possible.
For any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. Thank you for shopping with Astrohorse.
Shipping Destinations
We ship to all 50 states within the United States and select international destinations. Please note that shipping times and rates may vary depending on the destination.
Shipping Methods
We offer the following shipping methods for your convenience:
Standard Shipping: Delivery within 5-7 business days
International Shipping
International shipping rates and delivery times vary based on destination. Please contact our customer service team for a shipping quote and estimated delivery time.
Please note that customers are responsible for any customs fees, taxes, or duties that may be incurred during the shipping process.
Order Processing
Orders are processed within 1-2 business days after receiving payment. Orders placed on weekends or holidays will be processed on the following business day. Once your order is shipped, you will receive a confirmation email with tracking information.
Delivery Times
Delivery times are estimates and may be subject to delays due to weather, carrier issues, or other factors beyond our control. Astrohorse is not responsible for any delays in delivery once the order has been shipped.
Shipping Address
Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for incorrect or incomplete shipping addresses. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
Lost or Stolen Packages
Astrohorse is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier to file a claim. We will assist you in providing any necessary information for your claim.
Damaged Items
If your order arrives damaged, please contact our customer service team within 7 days of receiving the package. We will work with you to resolve the issue and replace the damaged item(s) when possible.
For any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. Thank you for shopping with Astrohorse.